Other services. In addition to social media management, we also provide web
design & development and IT support services.
These Terms & Conditions (“Terms”) govern the provision of social media management services (“Services”) by [Your Company Name] Ltd (“we”, “us”, “our”) to any client who purchases a package or engages our services (“you”, “your”, “Client”). By signing a proposal, paying an invoice, or confirming a package via our website, you agree to be bound by these Terms.
1.1 Other services. In addition to social media management, we also provide web design & development and IT support services. These Terms apply specifically to social media management engagements. Where you engage us for web design, development, or IT support — either separately or alongside social media management — those services are governed by our separate [Web Design & Development Terms] and/or [IT Support Terms], available on request or on our website.
1.2 Combined engagements. If you purchase multiple services from us (for example, a social media package alongside web development), each service is still governed by its own respective Terms, unless we provide you with a single combined agreement that explicitly states otherwise. Fees, deliverables, and cancellation terms for each service line remain separate unless stated otherwise in writing.
2.1 We provide social media management services across the following packages: Presence, Recognition, Growth, and Authority, as described on our website and/or in your signed proposal. The specific deliverables, platforms, and content volume included in your package are as set out on our Packages page or in your individual agreement.
2.2 Any services, platforms, or deliverables not explicitly listed in your package are considered out of scope and may be quoted separately.
2.3 We reserve the right to update package inclusions from time to time; where this affects an active contract, we will notify you before any change takes effect.
3.1 Payment methods. Fees may be paid via:
3.2 Billing cycle. Package fees are billed monthly in advance, unless otherwise agreed in writing. Your first payment is due before work commences.
3.3 Invoice payment terms. Where paying by bank transfer, invoices are due within 7 days of the invoice date. Late payment may result in a pause of services until payment is received, at our discretion.
3.4 Stripe payment links. Where a Stripe payment link is used, payment is due immediately or within the timeframe stated on the link. We are not responsible for delays or issues caused by Stripe’s payment processing, though we will assist in resolving any payment issues promptly.
3.5 Late payment. We reserve the right to charge interest on overdue invoices at a rate of 20% per month, and/or to suspend services until outstanding amounts are settled. This does not affect our right to seek payment through other means.
3.6 Ad spend. Where your package includes paid advertising, your advertising budget is separate from our management fee and is either (a) paid directly by you to the advertising platform (e.g. Meta, TikTok, LinkedIn), or (b) invoiced by us as a pass-through cost, as agreed at the start of your campaign. We do not mark up ad spend unless explicitly agreed with you in advance.
3.7 Influencer fees. Where your package includes influencer management (Authority tier), any fees paid to influencers or content creators are separate from your management retainer and are paid directly by you, or invoiced to you as a pass-through cost, as agreed before any campaign begins.
3.8 Price changes. We may adjust package pricing with at least [14] days’ written notice. Changes will not apply retroactively to periods already paid for.
3.9 Refunds. Fees already paid for work undertaken are non-refundable. If you cancel before work begins on a billing period, we will discuss a pro-rated refund at our discretion.
4.1 Unless otherwise agreed, services are provided on a rolling monthly basis with a minimum initial commitment of [3] months, reflecting the time needed for social strategy to produce measurable results.
4.2 After the minimum term, either party may cancel with [30] days’ written notice.
4.3 If you cancel during the minimum term, you remain liable for the fees due for the remainder of that minimum period, unless we agree otherwise in writing.
4.4 We reserve the right to terminate services immediately in cases of non-payment, breach of these Terms, or conduct that we reasonably consider damaging to our business or reputation.
5.1 To deliver our Services effectively, you agree to:
5.2 We are not liable for delays or reduced performance caused by late approvals, missing assets, or lack of access to required accounts.
6.1 Upon full payment for the relevant period, you own the rights to original content created specifically for you under your package (graphics, captions, video edits), except for any third-party licensed assets (e.g. stock photography, licensed music) which remain subject to their original licence terms.
6.2 We retain the right to use non-confidential examples of work produced for you in our own portfolio, case studies, and marketing materials, unless you request otherwise in writing.
6.3 Any templates, frameworks, processes, or proprietary tools we use to deliver the Services remain our intellectual property.
7.1 While we apply industry best practice and data-driven strategy, we cannot guarantee specific results such as follower counts, engagement rates, reach, sales, or return on ad spend. Social media platforms control their own algorithms and policies, which are outside our control and subject to change.
7.2 We are not responsible for platform outages, policy changes, account suspensions, or shadow-banning imposed by third-party platforms (Meta, TikTok, LinkedIn, X, etc.), though we will act promptly to help resolve any such issues where possible.
8.1 Both parties agree to keep confidential any non-public business information shared during the course of the engagement.
8.2 Where we are given access to your social media accounts, advertising accounts, or related credentials, we will handle this access securely and only use it for the purposes of delivering the Services.
8.3 We process personal data in accordance with our Privacy Policy and applicable UK data protection law (UK GDPR and the Data Protection Act 2018).
9.1 Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under UK law.
9.2 Subject to clause 9.1, our total liability arising from or in connection with the Services is limited to the total fees paid by you in the [3] months preceding the claim.
9.3 We are not liable for indirect or consequential losses, including loss of profits, loss of business opportunity, or reputational damage.
We are not liable for any failure or delay in performing our obligations where this is due to circumstances beyond our reasonable control, including but not limited to platform outages, internet or infrastructure failures, or events commonly recognised as force majeure.
We may update these Terms from time to time. Continued use of our Services after changes take effect constitutes acceptance of the updated Terms. Material changes affecting active contracts will be communicated to you directly.
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Questions about these Terms can be directed to:
North Sol Ltd
Email: customerservice@northsol.co.uk
Address: North Sol, GRG Storage, Cobden Street, M66NA.
1.1 These Terms & Conditions (“Terms”) govern the provision of IT support services (“Services”) by North Sol Ltd (“we”, “us”, “our”) to any client who purchases a support package or engages our services (“you”, “your”, “Client”).
1.2 We also provide social media management and web design & development services, governed by separate Terms. Where you engage us for multiple services, each is governed by its own respective Terms unless we provide a combined agreement stating otherwise.
1.3 By signing a proposal, paying an invoice, or confirming a package, you agree to be bound by these Terms.
2.1 Full details of what is and is not included in each package are as set out on our website or in your signed proposal at the time of purchase.
2.2 Any request outside your package’s included scope (e.g., hardware procurement, on-site work beyond your tier’s allowance, out-of-hours emergency callouts) will be quoted and billed separately, unless otherwise agreed.
3.1 Response times stated in your package refer to the time taken to acknowledge and begin investigating a support request, not necessarily to fully resolve it. Resolution time depends on the nature and complexity of the issue.
3.2 Response times apply during your package’s covered hours only. Requests submitted outside covered hours will be addressed at the start of the next covered period, unless you hold an out-of-hours/emergency add-on.
3.3 We will make reasonable efforts to meet stated response times but do not guarantee resolution within a specific timeframe, as some issues depend on third parties (software vendors, ISPs, hardware manufacturers) outside our control.
4.1 Payment methods. Fees may be paid via Stripe payment link (card payment) or bank transfer against invoice.
4.2 Billing. Support retainers are billed monthly in advance on a rolling basis, unless otherwise agreed.
4.3 Out-of-scope work. Any work outside your package scope (ad hoc project work, hardware, licensing) is quoted separately and invoiced either in advance or on completion, as agreed at the time.
4.4 Late payment. Outstanding invoices may result in suspension of support services until payment is received. We reserve the right to charge interest on significantly overdue invoices at 20% per month.
4.5 Third-party costs. Third-party costs (software licences, hardware, cloud subscriptions, domain/hosting renewals) are not included in our support fees unless explicitly stated, and are either paid directly by you or invoiced as a pass-through cost.
5.1 Support packages are provided on a rolling monthly basis with a minimum initial commitment of [3] months, unless otherwise agreed.
5.2 After the minimum term, either party may cancel with [30] days’ written notice.
5.3 We reserve the right to suspend or terminate services immediately in cases of non-payment or breach of these Terms.
6.1 You agree to:
6.2 We are not responsible for issues arising from unauthorised changes made to your systems by you or third parties without our knowledge.
7.1 Where we are given access to your systems, networks, or accounts, we will handle this access securely and use it solely for the purpose of delivering the Services.
7.2 We process personal data in accordance with our Privacy Policy and applicable UK data protection law (UK GDPR and the Data Protection Act 2018).
7.3 You remain the data controller for your own business data at all times; we act as a data processor only where explicitly agreed (e.g. for backup or hosting services).
8.1 Package backups. [If backups are included in a package: specify frequency, retention period, and scope here — e.g. “Daily backups retained for 30 days, covering [systems/data specified].”]
8.2 Client responsibility. Except where an explicit backup service is included in your package, you remain responsible for maintaining your own data backups. We strongly recommend independent backup arrangements regardless of package level.
8.3 Limitation. We are not liable for data loss arising from hardware failure, third-party software faults, cyberattack, or user error, except to the extent caused by our negligence in delivering a backup service explicitly included in your package.
9.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under UK law.
9.2 Subject to clause 9.1, our total liability for any claim arising from the Services is limited to the total fees paid by you in the [3] months preceding the claim.
9.3 We are not liable for indirect or consequential losses, including loss of profits, loss of data (except as covered under Section 8), or business interruption, except where directly caused by our negligence.
9.4 Insurance. Given the nature of IT support, we recommend you maintain appropriate cyber/business insurance to cover risks outside the scope of this agreement (e.g. cyberattack, extended outages, third-party vendor failures).
These Terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
North Sol Ltd
Email: customerservice@northsol.co.uk
Address: GRG Storage, Cobden Street, Manchester, M66NA
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