1. About These Terms
These Terms & Conditions (“Terms”) govern the provision of social media management services (“Services”) by [Your Company Name] Ltd (“we”, “us”, “our”) to any client who purchases a package or engages our services (“you”, “your”, “Client”). By signing a proposal, paying an invoice, or confirming a package via our website, you agree to be bound by these Terms.
1.1 Other services. In addition to social media management, we also provide web design & development and IT support services. These Terms apply specifically to social media management engagements. Where you engage us for web design, development, or IT support — either separately or alongside social media management — those services are governed by our separate [Web Design & Development Terms] and/or [IT Support Terms], available on request or on our website.
1.2 Combined engagements. If you purchase multiple services from us (for example, a social media package alongside web development), each service is still governed by its own respective Terms, unless we provide you with a single combined agreement that explicitly states otherwise. Fees, deliverables, and cancellation terms for each service line remain separate unless stated otherwise in writing.
2. Services
2.1 We provide social media management services across the following packages: Presence, Recognition, Growth, and Authority, as described on our website and/or in your signed proposal. The specific deliverables, platforms, and content volume included in your package are as set out on our Packages page or in your individual agreement.
2.2 Any services, platforms, or deliverables not explicitly listed in your package are considered out of scope and may be quoted separately.
2.3 We reserve the right to update package inclusions from time to time; where this affects an active contract, we will notify you before any change takes effect.
3. Payment Terms
3.1 Payment methods. Fees may be paid via:
- Stripe payment link — for one-off setup fees, monthly retainers, or ad hoc charges paid by card; or
- Bank transfer against invoice — for clients who prefer to be invoiced directly, with payment due to our nominated bank account.
3.2 Billing cycle. Package fees are billed monthly in advance, unless otherwise agreed in writing. Your first payment is due before work commences.
3.3 Invoice payment terms. Where paying by bank transfer, invoices are due within 7 days of the invoice date. Late payment may result in a pause of services until payment is received, at our discretion.
3.4 Stripe payment links. Where a Stripe payment link is used, payment is due immediately or within the timeframe stated on the link. We are not responsible for delays or issues caused by Stripe’s payment processing, though we will assist in resolving any payment issues promptly.
3.5 Late payment. We reserve the right to charge interest on overdue invoices at a rate of 20% per month, and/or to suspend services until outstanding amounts are settled. This does not affect our right to seek payment through other means.
3.6 Ad spend. Where your package includes paid advertising, your advertising budget is separate from our management fee and is either (a) paid directly by you to the advertising platform (e.g. Meta, TikTok, LinkedIn), or (b) invoiced by us as a pass-through cost, as agreed at the start of your campaign. We do not mark up ad spend unless explicitly agreed with you in advance.
3.7 Influencer fees. Where your package includes influencer management (Authority tier), any fees paid to influencers or content creators are separate from your management retainer and are paid directly by you, or invoiced to you as a pass-through cost, as agreed before any campaign begins.
3.8 Price changes. We may adjust package pricing with at least [14] days’ written notice. Changes will not apply retroactively to periods already paid for.
3.9 Refunds. Fees already paid for work undertaken are non-refundable. If you cancel before work begins on a billing period, we will discuss a pro-rated refund at our discretion.
4. Contract Term, Renewal & Cancellation
4.1 Unless otherwise agreed, services are provided on a rolling monthly basis with a minimum initial commitment of [3] months, reflecting the time needed for social strategy to produce measurable results.
4.2 After the minimum term, either party may cancel with [30] days’ written notice.
4.3 If you cancel during the minimum term, you remain liable for the fees due for the remainder of that minimum period, unless we agree otherwise in writing.
4.4 We reserve the right to terminate services immediately in cases of non-payment, breach of these Terms, or conduct that we reasonably consider damaging to our business or reputation.
5. Client Responsibilities
5.1 To deliver our Services effectively, you agree to:
- Provide timely access to relevant accounts, platforms, brand assets, and approvals;
- Respond to content or campaign approval requests within a reasonable timeframe (typically [48-72] hours), as delays on your part may affect posting schedules and results;
- Ensure any content, images, trademarks, or materials you supply to us do not infringe on third-party rights;
- Provide accurate information about your business, products, and any legal or regulatory requirements relevant to your industry (e.g. financial services, healthcare) that may affect what we can post on your behalf.
5.2 We are not liable for delays or reduced performance caused by late approvals, missing assets, or lack of access to required accounts.
6. Content, Intellectual Property & Ownership
6.1 Upon full payment for the relevant period, you own the rights to original content created specifically for you under your package (graphics, captions, video edits), except for any third-party licensed assets (e.g. stock photography, licensed music) which remain subject to their original licence terms.
6.2 We retain the right to use non-confidential examples of work produced for you in our own portfolio, case studies, and marketing materials, unless you request otherwise in writing.
6.3 Any templates, frameworks, processes, or proprietary tools we use to deliver the Services remain our intellectual property.
7. Performance & Results
7.1 While we apply industry best practice and data-driven strategy, we cannot guarantee specific results such as follower counts, engagement rates, reach, sales, or return on ad spend. Social media platforms control their own algorithms and policies, which are outside our control and subject to change.
7.2 We are not responsible for platform outages, policy changes, account suspensions, or shadow-banning imposed by third-party platforms (Meta, TikTok, LinkedIn, X, etc.), though we will act promptly to help resolve any such issues where possible.
8. Confidentiality & Data
8.1 Both parties agree to keep confidential any non-public business information shared during the course of the engagement.
8.2 Where we are given access to your social media accounts, advertising accounts, or related credentials, we will handle this access securely and only use it for the purposes of delivering the Services.
8.3 We process personal data in accordance with our Privacy Policy and applicable UK data protection law (UK GDPR and the Data Protection Act 2018).
9. Liability
9.1 Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under UK law.
9.2 Subject to clause 9.1, our total liability arising from or in connection with the Services is limited to the total fees paid by you in the [3] months preceding the claim.
9.3 We are not liable for indirect or consequential losses, including loss of profits, loss of business opportunity, or reputational damage.
10. Force Majeure
We are not liable for any failure or delay in performing our obligations where this is due to circumstances beyond our reasonable control, including but not limited to platform outages, internet or infrastructure failures, or events commonly recognised as force majeure.
11. Changes to These Terms
We may update these Terms from time to time. Continued use of our Services after changes take effect constitutes acceptance of the updated Terms. Material changes affecting active contracts will be communicated to you directly.
12. Governing Law
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact
Questions about these Terms can be directed to:
North Sol Ltd
Email: customerservice@northsol.co.uk
Address: North Sol, GRG Storage, Cobden Street, M66NA.
